SHIPPING POLICY

We have made our delivery as easy and cost effective for our customers as
possible.
We have two delivery options available. You can elect to pick your items up from
the Gallery at Artisans on the Hill, or you can elect delivery via Australia Post to
anywhere in Australia. The estimated delivery times are calculated in business days
(Monday – Friday excluding public holidays).
Artisans on the Hill aims to deliver within 5 working days of your order being
placed; however deliveries to WA, far north QLD, NT and remote country areas may
take up to 10 business days.
For goods shipped to addresses outside of Australia, we will provide you with a
shipping cost for your approval prior to accepting your order.
Artisans on the Hill is committed to providing exceptional customer service and
quality products. We endeavour to make sure that all products listed on our website
are currently in stock and pricing is true and correct. In the unlikely event that an
ordered item isn’t available, or we are unable to fulfil your order, we will notify you
within 2 business days to arrange a backorder, substitution or a full refund.
We cannot take responsibility for items that are lost or stolen during shipping;
however, we will do our best to take the issue up with the delivery company and
achieve a fair outcome for the customer. We can insure the items in transit through
Australia Post on your behalf. The cost of this insurance will be added to your
delivery costs.
By utilising Australia Post you agree that:
Australia Post may or may not obtain or require your signature on delivery of your
parcel, and that it may leave parcels at your delivery address, either in the delivery
location requested by you or some other safe location selected at Australia Post’s
sole discretion, without obtaining a signature from any person; and, if your parcel is
delivered in the manner described in paragraph above, the parcel will be deemed to
have been delivered at the time the parcel is scanned as delivered and left at the
delivery address.
To the maximum extent permitted by law, we shall not be liable to you or to any
other person for any loss or damage that may be suffered, as a result of any act or
omission, whether negligent or otherwise, by or on behalf of Australia Post in
relation to the loss or damage to any parcel, including, but not limited to:
A. Where it is left at the delivery address in any location as requested pursuant
to this Service;
B. Where it is left at a delivery address in a manner that is inconsistent with the
delivery instructions specified in the request for the Service; or
C. Where it is not left at the delivery address, and requires collection from a
Post Office; except to the extent that such loss or damage as a direct result
of our fraud or wilful misconduct.

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